The document management market is set to double over the next six years. Yet 78% of companies will fail to capitalise on this opportunity.
Three figures that are reshaping the landscape:
- $14.9bn → $32.6bn – the Business Process Automation market from 2024 to 2031.
- $16.9bn → $97.6bn – the RegTech market from 2025 to 2035 (growing at 19.2% annually).
- 33% – the proportion of enterprise software featuring AI agents by 2028 (currently under 1%).
What’s happening
Gartner predicts that by 2028, 33% of corporate software will feature built-in AI agents. This will enable 15% of daily work decisions to be made autonomously, with no human involvement.
Traditional RPA bots follow fixed rules – clicking, copying, and moving data – yet they cannot adapt to change. AI agents interpret context, make decisions, and adjust course in real time. Rather than automating clicks, they automate the thinking behind them.
The Intelligent Process Automation (IPA) market is projected to grow from $14.55bn to $44.74bn by 2030 (CAGR 22.6%).
Compliance is emerging as a critical infrastructure
The global RegTech market reached nearly $13bn in 2023. By 2033, it is forecast to approach $82bn.
According to Gartner, more than half of compliance officers plan to invest in AI-powered RegTech solutions.
In 2025, the software solutions segment holds 58.5% of the RegTech market, driven by its effectiveness in automating compliance with ever-changing regulations.
Reason: as regulations grow more complex and change more frequently, traditional manual compliance methods are simply no longer viable.
The problem: scaling isn’t working
78% of businesses struggle with complex workflows. Only 31% have managed to move into production.
Fewer than 20% of companies have scaled their generative AI efforts in any meaningful way. The business world has hit a wall.
Most companies remain stuck in AI experimentation rather than genuine transformation. True impact comes only from redesigning the business – not merely deploying technology.
What this means for document management
The workflow automation market is set to grow from $23.77bn in 2025 to $37.45bn by 2030.
Citizen developers are now building procurement, payment and HR workflows without deep programming skills – cutting implementation cycles from months to days.
In January 2025, Microsoft launched Copilot AI for Power Platform, enabling workflow design through natural language and reducing creation time for non-technical users.
The competitive landscape is shifting: clients are increasingly measuring the total value of automation by hours saved rather than by the number of licences.
Why Vchasno is embarking on strategic planning
Vchasno is a multi-product IT company serving over 700,000 clients. At its core lies document management and automation.
But the market is undergoing fundamental change:
- from task automation → to AI agents that make decisions;
- from compliance as a cost → to compliance as a competitive advantage;
- from selling licences → to selling outcomes.
This transformation drive, centred on reshaping the business, must become a permanent hallmark of the modern enterprise.
The team is aiming higher and refuses to join the 78% who failed to grow or scale.
In this context, several questions emerge:
- Does your software automate clicks – or the thinking behind them?
- Is your compliance a cost centre or a strategic asset?
- Are you selling licences – or outcomes?
Vchasno is engaging in strategic planning to stay ahead of change and grow at twice the market rate.