Ostra-Kyiv: strategic audit

INGO Ukraine (previously Ostra-Kyiv) is one of the largest insurance companies in Ukraine, measured in terms of claims payments and their assets value.

Project Duration: 3 months

PROJECT OBJECTIVES:

Prepare a strategic framework for the qualitative transformation of the company.

STRATEGIC’SAPPROACH:

During the strategic audit we tackled the following tasks:

• External benchmarking of competitors and leading international companies
• Benchmarking customer satisfaction
• Verification of business processes, including a detailed study of the best-practice components of business at Ostra-Kyiv
• Analysis of business culture, in particular with respect to potential change
• Evaluation of the financial potential of the company