Ostra-Kyiv: strategic audit
INGO Ukraine (previously Ostra-Kyiv) is one of the largest insurance companies in Ukraine, measured in terms of claims payments and their assets value.
Project Duration: 3 months
Prepare a strategic framework for the qualitative transformation of the company.
During the strategic audit we tackled the following tasks:
- External benchmarking of competitors and leading international companies
- Benchmarking customer satisfaction
- Verification of business processes, including a detailed study of the best-practice components of business at Ostra-Kyiv
- Analysis of business culture, in particular with respect to potential change
- Evaluation of the financial potential of the company